Privacy policy
Privacy Policy
This Privacy Policy describes how Onvit Nutrition LTD (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from onvit.co.uk (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
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Contact details including your name, address, phone number, and email.
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Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account information including your username, password, security questions and other information used for account security purposes.
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Customer support information including the information you choose to include in communications with us.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). This may include device information, browser information, network connection information, IP address, and other data regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties such as:
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Service providers (e.g., Shopify) who support our Site and Services.
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Payment processors (e.g., Stripe) who collect payment information to fulfill your orders.
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Advertising and analytics partners.
How We Use Your Personal Information
We use your personal information for purposes such as:
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Providing Products and Services — to fulfill your orders, process payments, arrange shipping, manage accounts, and customer support.
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Marketing and Advertising — to send marketing communications and show advertisements. For EEA residents, we rely on legitimate interest under Art. 6 (1) (f) GDPR.
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Security and Fraud Prevention — to detect and prevent malicious activity. Again, based on legitimate interest.
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Communication and Service Improvement — to respond to inquiries and improve our services.
Cookies
We use cookies and similar technologies to improve and personalize your experience on the Site. For details, see Shopify’s cookie policy: https://www.shopify.com/legal/cookies.
How We Disclose Personal Information
We may share your personal information:
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With vendors and service providers (e.g., payment processors, shipping services).
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With marketing and business partners.
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With affiliates within our corporate group.
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As required by law or to protect our rights.
Third Party Websites and Links
Our Site may include links to third-party websites or services. We are not responsible for their privacy practices. We recommend reviewing their privacy policies separately.
Children’s Data
Our Services are not directed to children. We do not knowingly collect personal information from children under 16.
Security and Retention of Your Information
We take reasonable steps to protect your information but cannot guarantee absolute security. We retain your data only as long as necessary for legitimate business purposes.
Your Rights
Depending on your jurisdiction, you may have the right to:
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Access, correct, or delete your data
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Receive a copy (portability)
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Object to or restrict processing
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Withdraw consent
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Opt-out of sales/sharing/targeted advertising
To exercise these rights, contact us using the details below.
Complaints
If you are dissatisfied with our response, you may contact your local data protection authority. For EEA residents, a list of authorities is available here.
International Users
We may transfer your information internationally. For transfers outside Europe, we rely on Standard Contractual Clauses or adequacy decisions.
Contact
If you have any questions or would like to exercise your rights, please contact us:
ONVIT NUTRITION LTD
59 Union Street
Dunstable
England
LU6 1EX
United Kingdom
Email: hello@onvit.co.uk
Phone: +44 7791 290848
We are the data controller for your personal information unless stated otherwise.