Refund policy
Last updated: June 7, 2025
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
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Be in the same condition that you received it
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Be unopened and unused, with all safety seals intact
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Be in the original packaging
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Be accompanied by a receipt or proof of purchase
Opened, used or damaged supplement bottles are not eligible for return, unless there is a manufacturing defect or an error on our side.
How to start a return
To start a return, contact us at hello@onvit.co.uk.
Please do not send your items back without contacting us first. Returns sent without prior approval will not be accepted and may be returned to you at your own expense.
If your return is approved, we will provide instructions on how and where to send your package.
Return address
Onvit – Returns Department
1 Marshbrook Close
Aldermans Green Industrial Estate
Coventry, CV2 2NW
United Kingdom
You can always contact us about returns at hello@onvit.co.uk.
Damages and issues
Please inspect your order upon delivery and contact us immediately if:
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the item is defective or damaged, or
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you have received the wrong item,
so that we can assess the issue and offer a replacement, refund, or other appropriate solution.
Exceptions / non-returnable items
We do not accept returns for:
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Opened or used food supplements (including all Onvit gummies), except in cases of defect or our error
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Perishable goods
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Custom or personalised products
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Personal care / beauty goods
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Hazardous materials, flammable liquids or gases
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Sale items and gift cards
If you are unsure whether your item qualifies for a return, please contact us before sending anything back.
Exchanges
The fastest way to receive the item you want is to return the item you have (once approved) and then place a new order for the replacement product.
Return shipping
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Return shipping costs are paid by the customer.
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Return shipping costs are non-refundable.
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If we provide you with a pre-paid return label, the cost of that label will be deducted from your refund.
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We do not refund the original shipping charges from your initial order.
If you are returning an item valued over £25, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
European Union – 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To exercise this right:
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The item must be in the same condition that you received it – unopened, unused, with all safety seals intact and in its original packaging.
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You must provide proof of purchase.
Please contact us at hello@onvit.co.uk to initiate an EU cooling-off return and follow the standard return steps described above.
Refunds
Once we have received and inspected your return, we will notify you whether your refund has been approved or rejected.
If approved:
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Your refund will be issued to your original payment method within 10 business days.
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Please note that your bank or card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@onvit.co.uk.